Freelucy
YouDesign Suite
The simplest way to manage CI relationships in ServiceNow.
Every relationship in ServiceNow costs you clicks. Open a form, scroll, search, save, repeat. Freelucy replaces all of that with a single canvas.
A working Freelucy canvas, running in your browser. Drag from any CI's port (the green dot on the right) to another CI to create a relationship. Nothing leaves this page.
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THE PROBLEM
Open a form. Scroll to related lists. Search for the target CI. Save. Navigate back. Repeat. For one relationship, it is a minor annoyance. For hundreds across a complex CMDB, it is a tax on every architect, every admin, every team that touches your configuration data.
You already know this. You have watched your team spend hours doing something that should take seconds. You have seen the errors that creep in when people are fatigued by repetitive form navigation. You have felt the frustration of knowing your system should be faster than this.
WHAT FREELUCY DOES
Search or browse any ServiceNow table. Drop the CI. Its fields, relationships, and metadata are there instantly.
Connect two CIs with a line. Pick the relationship type. Done. No forms. No lookups. No admin permissions required for business users.
Changes write back to your CMDB instantly. No sync. No staging. No export-reimport dance. What you see on the canvas is what your system of record contains.
THE INSIGHT
Tell me what connects to what, right now, and let me fix it without a PhD. That is the product's exact design brief.
— Freelucy product brief
WHO IT SERVES
CMDB Manager
Stop chasing data quality through process discipline alone. See every broken relationship at a glance.
Service Owner
Know exactly which services depend on which infrastructure before the next change window.
Enterprise Architect
Your business architects finally get a tool they will actually use to contribute to the CMDB.
FAQ
Yes. No license cost. No trial period. No seat caps. Freelucy is the free entry point into the YouDesign suite. Install it, use it, keep using it. When your team is ready for structural governance across the enterprise landscape, Blueprints is the next step.
No. Freelucy is designed to work alongside — and help surface gaps in — your existing CMDB data. It complements rather than depends on CMDB cleanliness.
No. Freelucy respects your existing ServiceNow permissions. Business architects and service owners work with it in the scope your platform already grants them.
No. Freelucy runs 100% on ServiceNow. Your data never leaves your instance. No middleware. No sync jobs. No third-party data processors.
Minutes after install. Your team will understand the canvas the moment they open it. The first relationship you fix visually is the moment they will wonder why they ever did it any other way.